We are there for you if you need our support. You might your answer also in our FAQ. But if not: Usually we respond within 48 hours. During holiday periods and in high season, we might need a day or two longer to reply. Please also keep an eye on your spam folder – sometimes our messages get stuck in there.

Please note: We show the availability of our bikes directly on our product pages – provided we have access to that data for a specific location. Our customer care has no other data at hand than what we display publicly.